FAQ1. Where is the seafood from?
FishPlus+ seafood majority wild-caught from Pantai Remis, Perak. We also have a some selection of imported seafood.
2. Are your fish fresh or frozen?
Yes, our fish are 'fresh' in the sense that, once our fisherman hit the shore, we will clean, scale, gut, vacuum-pack and flash-freeze immediately before deliver to your doorstep. This is to ensure that the freshness, flavour and nutrition, as well as the texture are locked.
3. Do you deliver within my area?
Yes, we are able to deliver to Klang Valley area only currently.
4. If I am staying out of Klang Valley?
Please drop us an email at email@example.com or you may reach us via WhatsApp 019-998 2030, and we will cater to your order individually.
5. What are the delivery charges for every order?
A delivery charge is charged at RM15 for Klang Valley. However, there will be FREE delivery on the order of RM180 and above
6. When can I receive my order?
Basically you will receive your order within 2-3 days after your order has confirmed and paid. We will be in touch with you on your orders & delivery date to schedule the delivery accordingly.
7. What should I do upon receiving my order?
You should keep them in the freezer upon you received them unless you are planning to cook them within the same day.
8. Are your seafood prices seasonal?
Yes, our seafood prices will be fluctuates depending on the season. However, we do our best to absorb any additional costs to standardise the price during off-peak season.
9. What are your payment methods?
We currently accept Online banking, Paypal & e-Wallet at the moment.
10. What if my order is not fresh when I receive it?
We confident that our products are fresh when delivered. However, if there is the case of unfortunate happens, please inform us at firstname.lastname@example.org or reach us via WhatsApp 019-998 2030 within 24 hours of delivery. We will be happy to replace it. If the exact replacement seafood is not available at that given moment, we will contact you to replace with another item of similar value.